PRIVACY POLICY

Life Beyond Words Ltd (“we”, “our”, or “us”), is a UK registered company trading as Life Beyond Words (Company No. 16394602). This website lifebeyondwords.co.uk (the “Site”), is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share personal information through our website which is built and hosted on Squarespace.

1. Information We Collect 

We may collect the following types of information:

  • Personal Information: When you sign up for our newsletter, place an order, or contact us, you may provide personal data such as your name, email address, postal address, and payment details.

This website collects personal data to power our site analytics, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Your IP address

This information may also include details about your use of this website, including:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps

We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

2. How We Use Your Information

We use your information for the following purposes:

  • To process transactions and provide customer support

  • To send newsletters and promotional content (where you have opted in)

  • To analyse site performance (via Squarespace Analytics)

  • To follow up on abandoned shopping baskets

  • To respond to your enquiries

 

Visitor Data

When you buy something on this website, we collect personal information from you to fulfil the order. We may collect information like your:

  • Billing and shipping address

  • Details relating to your purchase (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us.

As you go through checkout, this site may auto-complete your shipping and billing address by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. 

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a de-personalized form.

 

Customer Account

If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

This information may include your:

  • Billing and shipping address(es)

  • Details about your orders (for example, your shirt size)

  • Email address

  • Name

  • Phone number

We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

 

Emails

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your customer account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

 

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

 

We may email you with messages about your order or account activity. For example, we may email you to tell you that:

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

  

3. Sharing of Information

We do not sell or rent your personal data. Your data may be shared only in the following situations:

  • Service Providers: With trusted third parties such as Squarespace and payment processors, who assist in running our website and providing services.

  • Legal Compliance: If required by law, regulation, or legal process.

 

4. Cookies and Tracking Technologies

 This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

 

5. Fonts and Third-Party Services

We use standard Squarespace fonts, including Google and Adobe Fonts. These services may collect minimal technical data to properly display the fonts. We also include links to external platforms such as Instagram, which operate under their own privacy policies.

 

6. Your Rights and Choices (UK GDPR)

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your data (subject to any legal obligations)

  • Object to or restrict certain data processing

  • Withdraw consent where processing is based on consent

 

To exercise your rights, please contact us at the email address below.

 

7. Security of Your Information

We implement appropriate security measures to protect your data. However, please note that no method of transmission over the Internet is completely secure.

 

8. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

 

10. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: nicola@lifebeyondwords.co.uk